Frequently Asked Questions
Everything you need to know about your Hella Heels AU order
How long does shipping take within Australia?
Standard shipping within Australia typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by destination but generally take between 7-21 business days.
What is your return policy?
We offer a 30-day return window for unworn items in their original packaging. Please note that for hygiene reasons, certain accessories may be excluded.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring your foot length and comparing it to our chart as sizing can vary between platform styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Are your heels suitable for professional pole dancing?
Absolutely. Our heels are specifically designed for pole dance and floorwork, featuring reinforced construction and high-quality materials for durability.